Returns & Exchanges

At Aurel Singapore, we strive for your complete satisfaction with our curated beauty selection. If you are not entirely happy with your purchase, you may return unopened and unused products within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Email our support team at [email protected] with your order number and a brief explanation for the return.

• 2.
  Pack Securely

  Ensure the beauty products are in their original, unopened packaging to qualify for a return under our hygiene policy.

• 3.
  Ship to Aurel

  Send your package to our Singapore fulfillment center using a trackable shipping service of your choice.

• 4.
  Receive Refund

  Once our quality control team verifies the items, your refund will be processed back to your original payment method within 5-7 business days.