Frequently Asked Questions
Everything you need to know about shopping with Aurel Singapore.
Are the products sold on Aurel Singapore authentic?
Yes, 100%. We source our products directly from authorized distributors and reputable brands. Quality and authenticity are our top priorities for every skincare and beauty item we curate.
How long does shipping take within Singapore?
Standard delivery typically takes 2 to 4 business days. We also offer express shipping options for those who need their beauty essentials sooner.
What is your return and exchange policy?
Due to hygiene reasons, we can only accept returns or exchanges for products that are defective, damaged during transit, or sent incorrectly. Please contact our support team within 7 days of receipt.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular local payment methods like PayNow and GrabPay for your convenience.
Do you offer international shipping?
Currently, we primarily serve customers within Singapore. However, we are working on expanding our logistics to neighboring regions soon. Please stay tuned for updates.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to our courier partner's tracking portal.